Zen Broadband Reviews

About Zen Broadband

Zen Internet started way back in 1995. It was founded by its Managing Director Richard Tang. One of the first internet providers in UK is Zen Internet. They started by offering internet access to schools as well as in small businesses over the Rochdale area. When they first started in 1995, they only had 2 employees and in May 2012, it grew into 413 employees, based on their website. They reported an annual revenue of £14.2 million in 2004, consequently, they also acquired over 77,000 broadband users worldwide.

In 2006, Zen Internet received numerous awards during the Internet Service Providers’ Association (ISPA) annual awards ceremony. This includes “best business ISP”, “best heavy business broadband”, as well as “best uncontended service”. From 2003 to 2006, Zen Internet was featured in the Sunday Times Tech Track 100 and in 2004, they were featured in the Sunday Times Fast Track 100.

In April 2008, the headquarters of Zen Internet was transferred from Moss Bridge Road in Rochdale to Sandbrook Park which is also in Rochdale. This new location is larger than the previous one.

In 2010, Managing Director Richard Tang won the “Customer Service Entrepreneur of the Year” award which was given during the Ernst & Young awards ceremony in Manchester.

Zen Internet provides broadband services not only to homeowners but also to businesses. Presently, Zen Internet is a member of the CISAS (Communication and Internet Services Adjudication Scheme). This scheme allows the company to provide instant resolution to any conflicts that might occur.

Zen Broadband Review

Zen Broadband can be classified as a budget type of package since it does not include TV or any other types of add-ons which are usually offered by Virgin or Sky. However, compared to the other types of internet providers, Zen broadband packages are not actually the cheapest. Hence, what is Zen broadband all about? Well, let’s take a look.

Speed

The broadband packages that are offered by Zen are similar to the ones that are offered by other providers which use the Openreach broadband network. Most providers are using Openreach since it is considered as one of the largest broadband networks in UK.

Zen offers ADSL broadband packages which are also known as Fast Broadband. You can choose between a 12-month or one-month contract. These packages have an average download speed of 10Mbps and an average upload speed of 1Mbps. Take note that the one-month contract does not include a free router.

There are two types of superfast broadband packages. The first one is the basic fibre package which has an average download speed of 35Mbps and an upload speed of 6Mbps. The other fibre package is much faster since it offers an average download speed of 66Mbps and an average upload speed of 17Mbps. Whatever fibre package you choose, you don’t have to pay any activation fee.

All of these broadband packages have unlimited usage and a free static IP address. Additionally, the cost of the line rental is already included in the price. The 12-month contract also includes a free router. Zen also promised their customers that there won’t be any price increase as long as they remain with Zen.

If you want the fastest speeds, then you can choose between the two ultrafast broadband packages from Zen. Both of these packages use the G.Fast technology. Just like the other packages offered by Zen, these deals also include a free router and a free static IP address. However, the activation fee is not free. This means that you have to check first if these deals are available in the area where you live.

Installation

If you will choose the 12-month broadband package, then you won’t have to pay for the installation. If you have an existing fibre service and you want to switch to a Zen fibre broadband, then the engineer won’t have to visit your home. Your line will be connected through the cabinet. You don’t even have to inform your provider unless if you are switching from Virgin.

Router

All new customers for Zen broadband packages can obtain free router. The router has four Gigabit Ethernet ports and dual wireless LAN. It gives you parental control as well as guest access control. The router can be managed through your tablets and mobile phones.